This page (together with our privacy policy and terms of use) tells you the terms and conditions on which we supply any of the Solution Packs and services listed on our website (our site) to you. 

Please read these terms and conditions carefully and make sure that you understand them, before ordering any Solution Packs from our site. You should understand that by ordering any of our Solution Packs, you agree to be bound by these terms and conditions. These terms cover:



We operate the website We are Creative Blend Limited, a company registered in England and Wales under company number 9974137 and with our registered office at Freedom Works, Hove Business Centre, Fonthill Rd, Brighton and Hove, Hove BN3 6HA.


The Solution Packs provided are intended for use by organisations residing in the United Kingdom with the documentation provided in English only.. We do not accept orders from organisations outside the United Kingdom.


By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts
  • you are purchasing the products for your business or trade and not for resale.


After placing an order, you will receive an Email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Solution Pack. All orders are subject to acceptance by Creative Blend Limited , and will be confirmed via e-mail that confirms that the Solution Pack has been confirmed. The contract with Creative Blend (Contract) will only be formed when we send you the Confirmation Email.

The Contract will relate only to those Products/Solution Packs that we as Creative Blend have confirmed in the Booking Confirmation. We will not be obliged to supply any other Products/Services which may have been part of your order until the booking of such Products has been confirmed in a separate Booking email.

When will I receive the solution pack?

You will receive your solution pack within the month you have selected, if you have provided the (if any) relevant documentation needed for the solution pack to be created.


We warrant to you that any Product/Solution Pack purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

In the event that you have an issue with your Product/Solution Pack, please contact us. Please be aware that nothing in our agreement with you affects your legal rights relating to goods that don’t conform with the contract, whether this is due to issues of quality, description or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens’ Advice Bureau.

Every care has been taken to ensure that the descriptions and specifications of our products/solution packs on this web site are correct.


The price of the Products/Solution Packs will be as quoted on our website.


Payment for all Products must be by credit or debit card. We accept payment with Visa, MasterCard and American Express credit cards, as well as Maestro, Visa Electron and Visa Debit cards.

We do not accept payment by cheque.

Products are charged in GBP (Sterling) however, we accept card payments from anywhere in the world.

If you prefer not to send your card details over the Internet, you may contact us directly at the following telephone number to complete your order:

Tel: +44 (0) 01273 030029

Alternatively email us and we will get back to you as soon as possible.

To protect credit and debit cardholders, all payments are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.


In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0) 01273 030029 or get in touch to inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

All complaints will be acknowledged within 1 working day and will be resolved as soon as possible. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential. We always welcome feedback from our customers and are continually looking at ways to improve our service.


Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


The contract between you and Creative Blend Limited is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Entire agreement

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Booking Confirmation Email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


Contracts for the purchase of Products through and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.

Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.


Your information is treated in accordance with our Privacy Policy.